Responsible Gaming at 11hbajee

11hbajee operates a strict minimum age policy. All players must be 18 years of age or older to register an account, make deposits, place bets, or participate in any game or promotion on the platform. This policy is non-negotiable and applies equally to all players regardless of location within Bangladesh.

During the account registration process, every applicant is required to confirm that they are 18 years of age or older by accepting our Terms & Conditions. Where our KYC (Know Your Customer) process identifies that a registered player may be under the age of 18, we will immediately suspend the account pending investigation and will permanently close any account found to be held by a minor. Any balance associated with an underage account will not be paid out.

Parents and guardians are encouraged to make use of internet filtering tools and parental control software to prevent minors from accessing online gambling sites. If you share a device with younger family members, we recommend logging out of your 11hbajee account after each session and ensuring your login credentials are not saved in the browser or accessible to others in the household.

Gambling is, at its core, a form of entertainment. Like any form of entertainment — watching cricket, attending a concert, or dining out — it comes with a cost, and that cost should always be treated as the price of the experience, never as an investment with an expected financial return. The vast majority of players on 11hbajee gamble recreationally and within their means, experiencing no negative consequences from their activity.

However, for a small minority of individuals, gambling can develop into a compulsive behaviour that causes real harm — financially, emotionally, and socially. Problem gambling is not a character flaw or a sign of weakness. It is a recognised behavioural condition that can affect anyone, regardless of age, background, income level, or life circumstances. The key difference between recreational gambling and problem gambling is the loss of control: a problem gambler continues to bet despite negative consequences and finds it increasingly difficult to stop even when they want to.

11hbajee is committed to creating an environment where problem gambling is identified early, players are given the tools to help themselves, and professional support is always within easy reach. We actively monitor player behaviour for signs of harm and will reach out proactively where our systems detect patterns that may indicate a developing problem.

What Is Responsible Gambling?

Responsible gambling means approaching betting and casino games as a leisure activity with a pre-set entertainment budget — just as you would budget for a cinema ticket or a meal with friends. Key principles of responsible gambling include:

• Only gambling with money you can afford to lose entirely without it affecting your household finances.
• Setting a budget before you start and stopping when that budget is spent, regardless of the outcome.
• Never chasing losses — accepting that a loss is the cost of the entertainment and not an injustice to be recovered.
• Keeping gambling as one small part of a balanced lifestyle that includes family, social activities, work, and hobbies.
• Never gambling under the influence of alcohol, strong emotions, or when feeling anxious or depressed.
• Taking regular breaks and using the session reminder and time-out tools provided by 11hbajee.

Recognising the early warning signs of problem gambling in yourself or someone close to you is the first and most important step toward getting help. The following behaviours may indicate that gambling has moved beyond recreational activity and is beginning to cause harm.

Helping a Friend or Family Member

If you are concerned about the gambling behaviour of someone close to you — a spouse, sibling, parent, or friend — the most helpful approach is to raise the topic calmly and without judgement. Express your concerns in terms of what you have observed rather than making accusations. Offer to help them access the support resources listed on this page. Avoid giving them money or covering their debts, as this can enable the behaviour to continue. Remember that you cannot force someone to seek help — you can only be supportive and ensure they know that help is available when they are ready.

Deposit limits are one of the most effective tools available for managing your gambling spend. 11hbajee allows every registered player to set a maximum deposit amount on a daily, weekly, or monthly basis. Once a deposit limit is in place, the platform will not allow you to deposit above that amount during the specified period, regardless of how you attempt to fund your account.

How to Set a Deposit Limit

1. Log in to your 11hbajee account using your registered credentials.
2. Navigate to the Account Settings section from your profile menu.
3. Select "Responsible Gaming" from the settings sub-menu.
4. Choose "Deposit Limits" and select the period — daily, weekly, or monthly.
5. Enter your chosen limit in BDT (Bangladeshi Taka) and confirm.
6. The limit takes effect immediately. You will receive an SMS and email confirmation.

Important Rules About Deposit Limits

• Lowering a limit takes effect immediately and cannot be reversed for 72 hours.
• Raising a limit is subject to a mandatory 72-hour cooling-off period before the increase becomes active. This delay is intentional and is designed to prevent impulsive decisions made during a losing session.
• Removing a limit entirely follows the same 72-hour waiting period as raising a limit.
• Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, Visa, Mastercard, and all other accepted providers. It is not possible to bypass your deposit limit by switching payment methods.

A time-out is a temporary break from gambling activity on 11hbajee. Unlike self-exclusion, which is a longer-term measure, a time-out is designed for players who simply feel they need a short pause — perhaps after a particularly intense gaming session, following a significant loss, during a stressful period in their personal or professional life, or when they notice they are playing more frequently than usual.

Available Time-Out Periods

• 24-hour time-out: A brief overnight break, useful if you feel you have been playing too long in a single session.
• 7-day time-out: A full week away from the platform to reset your perspective and re-evaluate your gambling habits.
• 30-day time-out: A month-long pause that provides a meaningful break and allows you to assess whether gambling remains a healthy part of your leisure routine.
• Custom duration: Choose any period between 1 and 365 days to suit your personal needs.

What Happens During a Time-Out

When a time-out is active on your 11hbajee account, the following restrictions apply:

• All deposit functions are disabled — you cannot add funds to your account.
• All wagering functions are disabled — you cannot place bets or play any casino game.
• You will be unsubscribed from all promotional SMS and email communications for the duration of the time-out.
• You may still log in to view your account balance and transaction history.
• Any pending withdrawal requests will continue to be processed normally.

Time-out periods cannot be shortened once activated. If you attempt to cancel a time-out before it expires, the request will be rejected and the original end date will remain in force. This restriction is a deliberate protective measure.

Self-exclusion is the most powerful responsible gaming tool available on 11hbajee. It is designed for players who have identified that gambling is causing them serious harm — financial, emotional, or relational — and who need a firm, enforceable commitment to stop gambling for an extended period. When you self-exclude from 11hbajee, your account is fully closed to all gambling activity and cannot be reopened until the self-exclusion period has expired and a formal reinstatement request has been submitted and reviewed.

Self-Exclusion Periods

• 6 months — A meaningful short-term commitment suitable for players in the early stages of addressing a gambling problem.
• 1 year — A substantial break that gives players time to seek professional support and establish healthier habits.
• 2 years — A longer-term commitment for players with more established patterns of problem gambling.
• Indefinite / permanent — A permanent closure of your 11hbajee account with no option to reopen it. This option is irreversible.

How to Self-Exclude

1. Log in to your 11hbajee account.
2. Go to Account Settings and select "Responsible Gaming".
3. Choose "Self-Exclusion" and select your preferred exclusion period.
4. Confirm your decision — you will be asked to re-enter your password as a deliberate friction step.
5. Your account will be closed immediately. You will receive a confirmation email and SMS.
6. Alternatively, contact our support team directly at support@11hbajee or via WhatsApp and request self-exclusion verbally — our team will action the request within one hour.

What Self-Exclusion Covers

• All deposit and withdrawal functions are suspended for the duration of the exclusion (pending withdrawals will still be processed).
• You will be permanently removed from all marketing communications and promotional lists.
• Our systems will flag your email address and mobile number to prevent you from creating a new account during the exclusion period. Attempting to register a new account during self-exclusion violates our Terms & Conditions.
• If you contact us to request early reinstatement during a timed exclusion period, we will decline the request and remind you of the resources available on this page.

If you feel that gambling has become a serious problem in your life, speaking to a trained professional is one of the most effective steps you can take. The organisations listed below provide confidential, non-judgmental support to individuals affected by problem gambling and to their families. All contact details below are for reference purposes only and are presented as plain text — they are not clickable links.

11hbajee's responsible gaming support team is available seven days a week and is trained to handle sensitive conversations about gambling behaviour with discretion, empathy, and professionalism. You do not need to be in crisis to reach out — if you have any concern, no matter how small, about your gambling activity or that of someone you know, we encourage you to make contact.

All responsible gaming enquiries are treated as strictly confidential and are handled by a dedicated team separate from the general customer support function. Our team will never share information disclosed during a responsible gaming conversation with any third party, except where legally required to do so.

How to Reach Us

• Email: support@11hbajee — please write "Responsible Gaming" in the subject line so your message is routed directly to the appropriate team.
• WhatsApp: +880 1700 000000 — available for text-based support during business hours (Monday to Saturday, 9:00 AM – 10:00 PM BST, UTC+6).
• In-Account Support: Use the live chat widget inside your logged-in account dashboard and select "Responsible Gaming" from the topic menu for priority routing.

What to Expect When You Contact Us

When you contact our responsible gaming team, a trained support agent will listen to your concerns and work with you to identify the most appropriate course of action. This may include helping you set up deposit limits or a time-out, guiding you through the self-exclusion process, providing information about the professional support organisations listed above, or simply providing a space to talk through your concerns without pressure or judgement.

We aim to acknowledge all responsible gaming enquiries within two hours and to provide a substantive response or resolution within 24 hours. In urgent cases — for example, where a player requests immediate self-exclusion — we will action the request within one hour of receiving it.